Privacy Policy

Privacy Policy

(Data Protection Statement)

1. Information About the Collection of Personal Data and Responsible Entity

1.1

We are pleased that you are visiting our website and thank you for your interest.

This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website.

Personal data refers to any information that can be used to identify you directly or indirectly.

1.2 Data Controller

The entity responsible for data processing on this website is:

Ella & Grace Boutique
Email: info@ellagrace-boutique.com

The data controller is the individual or organization that determines the purposes and means of processing personal data.

1.3 Security

For security reasons and to protect the transmission of confidential content (such as orders or inquiries), this website uses SSL/TLS encryption.

You can recognize an encrypted connection by the “https://” prefix and the lock symbol in your browser address bar.

2. Data Collection When Visiting Our Website

When you use our website for informational purposes only (without registering or submitting information), we only collect the data that your browser automatically transmits to our server.

These server log files may include:

  • Website visited

  • Date and time of access

  • Amount of data transferred

  • Referring page (source link)

  • Browser type

  • Operating system

  • IP address (possibly anonymized)

This data is collected to ensure the stability, security, and proper functioning of the website.

The data will not be used to personally identify users unless required for security reasons or legal obligations.

3. Cookies

Our website uses cookies to improve user experience and enable certain functions.

Cookies are small text files stored on your device.

There are two main types:

Session cookies
Deleted automatically when you close your browser.

Persistent cookies
Remain on your device and allow the website to recognize your browser during future visits.

Cookies may collect information such as:

  • Browser information

  • Location data

  • IP address (possibly anonymized)

Cookies are commonly used to:

  • Remember items in your shopping cart

  • Improve website functionality

  • Provide personalized content or advertising

You can configure your browser to:

  • Notify you when cookies are used

  • Accept or reject cookies

  • Delete cookies automatically

Please note that disabling cookies may limit certain website features.

4. Contacting Us

If you contact us via email or a contact form, personal data may be collected.

This may include:

  • Name

  • Email address

  • Message content

  • Any additional information you provide

This information is used only to process your request and respond to your inquiry.

Your data will be deleted once your request has been resolved, unless legal obligations require retention.

5. Customer Account and Contract Processing

When you place an order or create a customer account, we collect personal data necessary to process the transaction.

This may include:

  • Name

  • Address

  • Email

  • Phone number

  • Payment details

  • Order history

This information is used exclusively for:

  • Processing orders

  • Delivering products

  • Customer service

  • Account management

You may request the deletion of your account at any time by contacting us at info@ellagrace-boutique.com.

Certain data may be retained for legal, accounting, or tax compliance purposes.

6. Email Marketing and Newsletters

6.1 Newsletter Subscription

If you subscribe to our newsletter, we may send you updates about:

  • Promotions

  • New products

  • Special offers

The only required information is your email address.

We use a double opt-in process, meaning you must confirm your subscription via email.

You may unsubscribe at any time by:

6.2 Marketing to Existing Customers

If you purchase from our store, we may send you marketing emails about similar products or services.

You may opt out of these communications at any time by contacting us.

7. Order Processing and Payment Services

7.1 Shipping Providers

To deliver your order, we may share necessary personal data with shipping carriers, including:

  • Name

  • Delivery address

  • Contact details

This information is used solely for order fulfillment.

7.2 Payment Providers

When you pay using a third-party payment provider, your payment information may be transmitted to the provider responsible for processing the transaction.

Example:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg

PayPal may conduct credit checks or fraud prevention checks depending on the payment method selected.

For more information, please review PayPal's privacy policy:
https://www.paypal.com/privacy

8. Interest-Based Advertising

Google Ads Remarketing

Our website may use Google Ads Remarketing, a service provided by Google LLC.

This service allows us to display targeted advertisements to users who have previously visited our website.

Cookies may be used to analyze browsing behavior and display advertisements based on user interests.

You can disable personalized ads here:

https://adssettings.google.com

More information:
https://policies.google.com/technologies/ads

9. Security Tools

Google reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and automated abuse.

reCAPTCHA analyzes user behavior to determine whether actions are performed by a human or automated program.

Information collected may include:

  • IP address

  • Mouse movements

  • Time spent on the page

More information:
https://policies.google.com/privacy

10. Online Advertising & Marketing

DoubleClick by Google

We may use DoubleClick by Google to display relevant advertisements and track campaign performance.

Cookies may be used to:

  • Prevent duplicate ads

  • Measure advertising effectiveness

  • Track conversions

You can manage advertising preferences here:

https://www.aboutads.info

11. Website Analytics

Google Analytics

This website may use Google Analytics, a web analytics service provided by Google.

Google Analytics uses cookies to analyze how users interact with the website.

Collected data may include:

  • Pages visited

  • Time spent on the site

  • Device information

  • IP address (anonymized where possible)

You can disable Google Analytics here:

https://tools.google.com/dlpage/gaoptout

12. Facebook Pixel

This website may use the Facebook Pixel, a tracking tool provided by Meta Platforms Inc.

The pixel helps measure advertising performance and deliver relevant ads.

With your consent, Facebook may associate browsing data with your Facebook profile.

Privacy policy:
https://www.facebook.com/privacy

You can manage Facebook ad settings here:

https://www.facebook.com/adpreferences

13. Your Privacy Rights

Under applicable privacy laws, including Canada’s PIPEDA, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Request deletion of your personal data where applicable

  • Withdraw consent for data processing

  • Object to certain uses of your personal information

To exercise these rights, please contact us at:

info@ellagrace-boutique.com

14. Data Retention

Personal data is retained only as long as necessary for:

  • Order fulfillment

  • Customer service

  • Legal obligations

  • Accounting or tax compliance

Once data is no longer required, it will be securely deleted or anonymized.

15. Data Controller

The data controller responsible for this website is:

Ella & Grace Boutique
Email: info@ellagrace-boutique.com

16. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect legal or operational changes.

The updated version will always be published on this page.

17. Contact

If you have any questions about this privacy policy or your personal data, you can contact us at any time:

📧 info@ellagrace-boutique.com